Join us on our maiden journey exploring things you can do from experiences in Silicon Valley View others in this series View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Making sense of the big picture, the impact of technology on society and all of us. Learn more about the Long Wave economic model from Kondratiev. Kondrateiv's story. The next episode will be about small steps with big impact. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

We talk about the importance of understanding customer needs and how one can satisfy those needs. Where do you put your time and energy? A lot of it starts with customers. What's important to them, what satisfies their needs, and how do you innovate and provide them ways to live a better life? View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

In this episode we explore a critical lesson in Silicon Valley in building the most robust perspective of how to best serve and innovate for customers. This is a story of a very important way to build a culture and business systems that drive a mindset for customer success. It can be challenging, but over time everyone recognizes how building a 360 degree of the customer internally better prepares us to do it in a competitive market.  View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Last time we got together we talked about how to build a 360-view of a customer, and the business elements that can better serve the customer? What are the customer needs. What's the environment that they work in beyond using your product and its features. What are they going through in their daily experience, and where you can help lift them up? Today we're going to talk about one of the most important and core issues of any business, and that's cash flow. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Today we talk about a new communications mindset in the 21st century. It's been said that there is newer content created in the last two days in the history of the planet. We create it and move on. Maybe some is saved, but most of it is lost in the storage bin. Yet statistics show 80% of people join virtual events for educational purposes. 87% of marketers consider the opportunities generated by virtual events as a success factor. 71% of event organizers rank deals closed as a success factor. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

In this episode Dave Toole continues his exploration of bootstrapping and finding ways to better serve customers. He provides an overview how customer engagement changed over the years, and offers recommendations how to improve it. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

We share some frustrating experiences that might help illuminate things to avoid and recognize the importance of some of these interactions that occur daily about customer retention, talking about customer acquisition, and new product introduction. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

This week's episode of A Slice of Silicon Valley is about building a mindset that brings together a view of how finding a balance between two opposing forces drives innovation, democracy, and how we might consider preserving all we have gained over the generations as we celebrate US independence on July 4th. Balancing these forces still works in business, education, and more. We are not alone as our friend in the north, Canada is reflecting on this as well on July 1st. Finding our way back to recognizing these opposing forces are complex and need to be considered as the key to a better future. Have a great July 4th. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

This week's episode tries to make sense for the next generation how to regain our competitiveness and how this impacts our free market. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Gary Bolles on the major movements, social impact and the impact of technology of Silicon Valley We have the pleasure of introducing Gary Bolles, Adjunct Chair for the Future of work with the global virtual think-tank, Singularity University, and author of the The Next Rules of Work: The Mindset, Skillset and Toolset to Lead Your Organization through Uncertainty. Gary is dedicated to helping individuals, organizations, communities, and countries to collaborate on effective strategies to ensure that everyone can have access to meaningful, well-paid work and lifelong learning opportunities. In this episode we're going to explore three broad areas. The first is what are some major movements that have come out of Silicon Valley that have had impact. The second, Silicon Valley’s social impact. And the third, the impact of technology. Gary shares his thoughts on the following topics. Major Movements The Future of Work Impact of Change Interdependencies Adaptation Gig Economy’s Role Social Impact Team Purpose Entrepreneurial Impact Impact of Technology The Human Side Social Impact Sustainable Impact View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

How to support talent with systems that accelerate innovation and competitiveness First, the notion of finding people that help you step up your game and be comfortable with that, even though you're going to be uncomfortable a lot of the times that you go through that. And then how you build systems that help reinforce and bring other people into it so they may align to those passions and find a way to do something with it to improve the future state and the potential that exists. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Steve Newberry on the major movements, social impact, and the impact of technology of Silicon Valley Steve Newberry is an accomplished executive who spent time at Applied Materials and helped build Lam Research turning it around from a company that was losing money to one that had a much more efficient and effective ways of building the systems that grew the business. Over the years Lam Research became top in class ascending to a leadership position in the industry. Steve discusses some of the things that have stood out and happened in Silicon Valley over the last few decades from a technology standpoint, from a social standpoint, and some thoughts going forward. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

We create a video, and we try to get a lot of attention around it, or we send people to online learning. There's a new way for us to start to share methods, systems, new ways to do things without making it as cumbersome as we've had to in the past. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.  

People struggle with finding new solutions to solve problems. Look at the solutions others use and consider new ways for you to tackle problems. Start with your customer taking lessons from others.   View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

I want to share a personal slice of Silicon Valley and some takeaways to consider. First of all, the customer. How do you understand what the customer needs are and the fact that they're changing and they may not always understand them. Understand how to innovate, how to give a better service, and better qualify customers for that limited amount of time they may stay with you.  Whatever you're doing, stay on that.  Understanding how to innovate with customers is key. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Dave talks about leaps and advancement and how one looks at a market versus taking an evolutionary step, but do do this with the customer in mind. So when one looks at creating a leap function, interviewed and ask what’s important to your customer.  View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Discusses practicing new ways of doing things in ways that makes you more agile, nimble, and help you outcompete others in the marketplace by doing things that really serve customers better, find new markets, and understand the balance of innovation versus continuous improvement. View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.

Chilling for a moment, “Searching for Jamaica” I’ve been sharing thoughts on how business is done in Silicon Valley or how you might practice new ways of getting things done. Innovation can take you to places that might be uncomfortable. I’ve talked about business and hopefully a bit about the social impact of technology. But behind the scenes I like to stretch myself to find out what a masterclass might mean in music and beyond. I had the good fortune of co-writing with Vernon “Ice” Black around a song I wrote called “Searching for Jamaica” - looking for something a little bit better. Vernon is a masterclass, teacher, performer, producer, the best guitarist in the Bay area, and a guitarist for Mariah Carey, Herbie Hancock, Stevie Wonder, BookerT and many others. https://www.youtube.com/watch?v=_ozhdz_o08E I practiced over decades to find my way to advance my personal capacity to write music and play guitar for creativity and fun that over time produced improved results. Thanks for joining in our visit Inside a Slice of Silicon Valley. View others in this series

    View others in this series This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.