I want to share a personal slice of Silicon Valley and some takeaways to consider. First of all, the customer. How do you understand what the customer needs are and the fact that they're changing and they may not always understand them. Understand how to innovate, how to give a better service, and better qualify customers for that limited amount of time they may stay with you. Whatever you're doing, stay on that. Understanding how to innovate with customers is key.
This story was produced with GLX Studio, a MediaMobz product. MediaMobz helps customer implement a content strategy that drives increased retention, reduces churn, and delivers meaningful customer journeys by offering a platform to build and sustain your content factory, one that makes content quality the focus of your processes, and drives engagement through content activation.